Item Support Policy and Functionality Launched

[dtbaker]

@blitzgeek

I bought a lot of themes here

This policy is only for themes purchased from today (1st Sep) onwards. New purchases, not old purchases. Your old purchases are handled as they were before (i.e. it’s up to the author as to if they will provide support to you or not, same as it was before).

Clarification here: Envato Forums

Impact on buyers who bought before the new support policy
As mentioned in the original item support announcement, items sold before the new start date will be treated as follows:

• If the item did not advertise support, nothing changes
• If the item advertised support for less than 6 months, that remains valid
• If the item advertised support for more than 6 months, those items will be supported for 6 months after the new start date
  Buyers who need clarification about their purchase should contact Envato Support
  So from September 1st there will still be another 6 months for buyers who have purchased before. After that if there are pre-policy buyers who still want support extended further and if the author agrees, then that can happen too.