Images not loading when I browse the EnvatoElements website.

Envato Customers Purchases and Subscriptions
21

I do find it odd as I would expect Envato have the necessary certificate authority :sweat_smile:

1 Like
22

This also worked for me :raised_hands:

2 Likes
23

I am not sure the best way to resolve this without disabling “Web Protection” on NordVPN but thank you nevertheless!

24

Turns out it’s a VPN thing for me too. That being said, for me it seems extra odd. I recently tried ProtonVPN without using Envato Elements.

Now though, it seems I have to be connected to a server for the images to show… (So instead of it not working when being connected, I actually have to be connected for it to work.)

2 Likes
25

Thanks for all the testing everyone! The Devs are investigating to see if there’s something we can do to clear the site with VPNs.

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26

Thank you!

1 Like
27

It would’ve helped if you mentioned if you were on VPN but the issue may be still on Envato side, due to security, they may have blocked the access via specific IPs such as VPN.

Anyway, it’s good to know that you’re back to site. Enjoy your downloads :slight_smile:

1 Like
28

Kay, quick update here. I think our household recently turned on an internet filter which might cause the issue for me. Avoiding the filter through a VPN obviously ‘fixes’ the problem.

I have been emailing with the Envato helpdesk and they’ll forward that info to the technical team.

2 Likes
29

Hey! Give it a try with a different browser or cleaning the cache on your current one browser. If the issue continues, there may be a server-side problem with EnvatoElements. If there are any documented outages, check their status page or get in touch with customer assistance. Additionally ensure that your internet connection is stable as well. The most accurate help can be obtained by getting in touch with EnvatoElements support directly, if everything else fails.

30

not able to login to my account can anyone help please.

31

Contact Elements support

32

I would suggest to clear cache. It works for me.

33

Try to clear the cache it will definitely work

34

Is there any issue, was having the same issue, don’t know what happened? check the attached ss
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36

Have you tried any of the suggestions here?

1 Like