I'm getting locked out of my account

#1

"Sorry, it looks like you’re currently locked out of your account. Please contact Help Team for more details."
I’m getting this message when I try to buy an item on the store. Can someone help me?

#2

FInd advice here https://help.market.envato.com/hc/en-us/articles/204745440-Locked-Out-of-Account

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