I get an error in my payment

Envato Customers Purchases and Subscriptions
1

Payment unsuccessful - there was a problem processing your credit card.
For security reasons we may need you to re-enter your Visa or MasterCard details before trying again, or you may need to try an alternative payment method.

I will buy the journal theme I have 59 dollars in my card but I do not have payment inial card There is virtual card

2

Hello. Please open a Help ticket at the Envato Help & Support Center if you haven’t done so already. Our Help team will be happy to check into it for you. Thanks!