How to verify a purchase code? Where can I get a verification code?

Envato Authors AudioJungle
1

I recently received a letter from Envato:
**
I simply wanted to inform you that the user (VK***) is requesting a refund for [Drum**]
Could you let us know if the purchased code was activated and if so could you provide us with the domain usage for activation, please?
**
Please tell me what I should do? And also where can I get the purchase code? Thank you all!

2

Hello @HeartDrumMachine

You can find your purchased code from your download link

if you need more help then contact to author

How to contact an author

Thanks,
Codelayers.

2 Likes
3

This is irrelevant for Audiojungle items. Envato doesn’t know their own marketplaces. What a joke!

2 Likes
4

I may have explained it wrong, but I am the author of Audiojungle. And Envato support asks me to check if the purchased code has been activated and provide us with the domain usage information for activation. But I don’t have the code and I don’t understand where to get it.

5

Could you add a couple more words of clarification so that I can describe the essence of the misunderstanding to Envato Support.

6

Hello

You can check using envato api

2 Likes
7

Ask them “how does this apply to an Audiojungle item?”

1 Like
8

My understanding is that if I am contacted by Envato support, they must first provide me with a purchase code. And only then I can run the script. But they wrote me only the name of the Buyer and the name of my track that he bought.
Should I ask Envato Support to give me a purchase code?

9

Hello,

You can open ticket to envato they will help you.

Author support

Thanks,
Codelayers.