Need help with WPGenie

My purchase is not showing for them so they can’t open an internal support ticket for me. They say they need access to my account, and then say that the credentials don’t work even though I log in just fine.

Please help!

Hi @bpsousa,

You can send them the purchase code so that the Author can validate your purchase.


I did that and they said it’s not good enough

Need more details info and investigation.
Please open an Envato Customer support Help ticket and let them know. Envato Customer support team will be happy to assist you.


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