I tried to submit a support ticket through ThemeREX support on a theme I purchased and it keeps saying my license key is not valid. I went to the downloads and downloaded the license certificate and purchase code.pdf file and copied and pasted it 3 times and it still said license key not valid. I even typed it in manually by hand with no luck. I paid for this theme and a year’s worth of support. I am not sure what to do. I just purchased it today so maybe it takes 24 hours for the code to become active. There was no phone number to call or any chat options available so I thought I would try here.
Thank you so very much for the prompt response. I had kind of a sick feeling in my gut that I bought something from a site I should have checked out first but maybe not. I look forward to hearing from someone.
It has been 3 days and nobody has reached out to me from the support department. I went online again at support.themerex.net and tried to submit a new ticket and it would not go through like last time.