I have the problem that every time I try to upload an template from cloud library it says that I have no authorization and when I try to create a topic for tagdiv forum it says that I no longer support when I just bought the theme! I need a solution please.
I’ll tag the theme developer here, maybe he can help.
Hi @tagDiv can you please help here a bit? Thank you!
Thank you for your interests in our theme. Unfortunately, this account is not assigned to our support forum and that’s why, if you need more technical assistance, you have to open a new support ticket at our support forum from here -> https://forum.tagdiv.com/forum/newspaper/ where you need to provide more details about your problem and we are ready to help you.
All the best!
Why I cannot access tou the support forum? I bought the Newspaper theme few days ago. Actually first I got Newsmag and then I got a refund and I bought Newspaper theme. I really appreciate if you can help because I cannot open a new ticket in your forum because it says I don´t have permission.
Thank you for your message! It’s possible to be a caching problem. Press the CTRL+SHIFT+R to force you to clear all the browser caches and try again. If the problem persists, please send us an email at firstname.lastname@example.org with your item purchase key so we can take a closer look at this section.
All the best!
I’ve tried what you told me. I cleared my browser caches but still doesn´t worked. I have sent an email to the address you gave me.