Fatal error code involving Jupiter theme updates and visual composer

#1

Seeminly overnight I have several importnat pages (work with me about, blog…) showing this error:

Fatal error: Call to undefined function get_row_css_class() in /home/lfnfcssd/public_html/wp-content/themes/jupiter/shortcodes/vc_row.php on line 42

I have been working with my IT person on updating a 4.? version of Jupiter to the newer up to date one. As she and I are realizing, there is a cascading series of issues with the site all linked to needing ot update my Jupiter theme. This just being the latest and the most difficult one we have yet to figure out.

Thoughts on what we could do - needless to say this is not good for business.

#2

Hey @AlessandraLIF

Tagging in the @artbees folks, who will be best placed to help you out. If your support is still valid, you can reach out to them directly and ask for their help :slight_smile:

#3

Thanks

#4

Hi AlessandraLIF,

Please kindly open a ticket in the support desk and provided your site login info so our support staffs help you check the issue.

https://artbees.net/themes/dashboard/new-ticket/

Regards.

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