Extended licence issue with a customer

Hello good people!
A customer contacted me about wanting to buy an extended licence, but was not able to since it was greyed out… I checked it and it seems like there is no problem choosing extended licence…
Is it possible i somehow disabled extended licence option? Or should he contact customer support?
I’m fairly new, so i hope i didn’t make some mistake about it.
Thanks in advance!

Envato Authors Help and Support can help you out with this mate! Cheers! :slight_smile:


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