I am unable to update a theme I purchased. When it updates i get a fatal error. I know my 6 months of support is up, but when the theme does not work, what recourse do I have? If the support period expires, does that mean I am out of luck finding a fix for a product that has totally failed?
The theme is OsTende. I cannot find any way to contact the authors. I did not understand the initial agreement to be that I could never upgrade the theme unless I paid every six months. I just assumed I would not be able to request assistance or support. Can someone please enlighten?