Hi there Envato,
You give credits each month for video generation. But often the AI gets the video spectacularly wrong, so one needs to adjust your prompt, but you still lose a credit for a botched ai generation. You need to base our credits on what is downloaded, not generated.
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Create another account for free “credits”
I had the same issue. I was only able to use 3 of the 10 created and now it’s saying I have to wait another month. Did you hear from anyone on this issue? Thank you.