Wrong Theme sent when purchase

hi everyone, I purchased a theme for shopify and they sent me woo.

I can’t reach anyone to fix this… ideas?

If you haven’t downloaded the item, you can request a refund and purchase the item again.
If you downloaded the item, you may not be able to get the refund but you will have to purchase the item again.

It should not happen. Please can you share the link you have purchased. So that we can check and send you in the right direction. Thanks