I am trying to download new elements for a project I am working on but the server will not let me complete the downloads. I keep getting a “Failed - Network Error” message and even if I retry or try another item to download I get the same message.
I have restarted the computer, I have logged out and back into my Envato elements account. My account is in good standing. I have a strong internet connection. I can’t find what would be causing this other than a connection issue to Envato elements itself. I need help…
Edit: I have also tried multiple browsers. No luck on any of them. All returning the seem problem. Network issues. Again, I assume that is the Envato network from where I am trying to download the item from.
Please contact Elements Support. Elements Support Team will be happy to check it for you.
I am having exactly the same problem (for the last 18 hours). I’ve tried all the above, even swapped networks to try downloading, but no joy. Everything I try to download is failing.
Most error messages say “Failed - Network error”, but some say “Failed - Forbidden”
I’ve logged a ticket with support, but I cannot wait 3 days for a reply as I have deadlines. Please can someone help? I use this subscription for work purposes & waiting 3 days is never really going to work in a fast paced creative industry (as I’m always going to miss quick turnaround deadlines – which is why pre-made mockups work so well…to smash work out).
Is there any way of getting an online chat or other means of contacting you guys?
Yep, having the same issues for the past few days…
I’m having this issue nearly every single day. Sometimes on small files, but most often with 500mb + files. I’m on a strong wired connection so I know it’s not my end.
I have the same problem and have had this for a month
Same here, started a couple of weeks ago. Before that I had zero issues with large files
I have the same error and support doesn’t answer
24th July 2021, 10:00 AM GMT +8
i have been facing the same problem for more than 2 weeks now. Downloading from different sites seems to work just fine. Any update from Envato?