translation process froze by 39%

Hello. We bought the xstore theme from you and we want to translate it into Polish. Installed the Loco Translate plugin, downloaded the .po language pack, but the translation process froze by 39%. What could be the problem?

Hello @place55,

Please contact the author of the theme you’ve purchased for support questions, the forums are for general topics.

You can do that by following the steps in this article → How to contact an author – Envato Market Help Center


Contact with your purchase item author @8theme right here as a comments

hope they will helped!

Hello @place55

We’ll be glad to help you with the translation. Could you, please, submit support request here XStore WordPress Support Forum | or contact us using the author contact form in the sidebar here 8theme's profile on ThemeForest ?
Waiting for your request.