ECRM is a powerful yet easy-to-use Cloud software that streamlines the business operations of a company in the field service industry.
Customer calls service centre or book complaint
Complaint in CRM can booked by your call center.
Service centre assigns complaint to field engineer
Service center assign calls to field engineer based on their availability.
Service technician received job alert
Once the call is assigned field engineer will immediately received the alert by SMS and notification.
Field engineer visit on-site, fixes the issue and close the complaint
Field engineer updates the job information along with spare parts used, capture real-time photos, digital signature with customer, ask for the OTP to close the complaint.
username = firstname.lastname@example.org
password = superadmin
username = email@example.com
password = asc
username = firstname.lastname@example.org
password = customercare
username = email@example.com
password = technician
username = firstname.lastname@example.org
password = wherehouse