Ticket support unlock account very long time

Envato Authors Theme Authors
1

Hi All,

i have create ticket for support unlock my account in themeforest and after 7h still wait? i go to themeforest with company network. in my company block paypal.com and i use proxy access to themeforest and go to paypal.com checkout. after confirm location authen code. my account has been block in themeforest :frowning:
i don’t know why site lock my account? and now. my job delay from morning to now. i very angry!

2

Usually you get an answer from the help team within max 48 hours

But for this case of tickets they answer quickly as I know

3

Yes, but the answer is not to mention the issues I need Solved?
Sorry, my english not good.

4

So you got the reply from the Help Team. In this case you can reply to that ticket. Give in your reply more details to solve your problem