[Resolved] Elements Author Dashboard reports are back online (Oct 27)

Hi all.

The embedded reports on the Envato Author Dashboard (https://author.envato.com/reports) are currently offline while our Data team investigates an issue. While those reports are offline, you won’t be able to view the usual Earnings, Item Performance or Trends & Insights reports.

You can follow this incident page for updates:

I’ll also update this forum thread once the incident has been resolved.


Hi Ben, thanks for the information. Do you have the estimation of when the dashboard will be online again?


Please Ben, check Videohive & Audiojungle also, no single sale for a whole October for the first time after 2010. This is just not possible since i’m published over 15 items this month.
Also i can’t upload Motion Graphics it’s not showing i the queue after submission.
There must be some issue or a bug.


Any updates? @BenLeong

Info just updated

Lumen beat me to it! :smiley:

The dashboard maintenance has now been completed, and our Data team has just confirmed that all the Author reports are back online.


@miseld I’ll check with our content teams, as I haven’t heard of any Motion Graphics issues - there’s still new content arriving in the review queues, so hopefully this is an isolated incident. I’ll let you know what I can find out for you.

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Thanks :slight_smile:

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Hey Ben
Also please ask your review team to change policy of hard rejection because we want to find the issue and fix that issue and move forwad

Hi @BenLeong there seems to be a problem in the analytics of videohive items. Is this related maybe? Thanks!

Thanks @BenLeong
As i say the only problem is when i upload item it’s not showing in the queue list.

Hi @BenLeong I am unable to see the reviewing queue list for my uploaded items. Thank you.

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