refund theme Harvard

We sent two months ago, request reimbursement for the above subject “Harvard | Responsive Multi-Purpose Theme” more than once we have explained the repayment causes but we had no more answers, we are very disappointed in your organization, we purchase all months themes for you and by a single theme does not come to our needs. I urge REFUND! as the theme has several code problems and support does not respond to NO (it does not exist)!