Refund request

I purchased the MagicAI - OpenAI Content, Text, Image, Chat, Code Generator as SaaS by LiquidThemes our team is having trouble handling this theme. We tried to resolve it, but were unable. We submitted a refund request to the author, and he provided a refund link, but the purchase code does not appear in it. Additionally, we purchase regular licenses and extended licenses.

After that, I requested a refund on or around 15 February 2024. When I asked them, they said I had to request it on Theme Forest. I have added a refund request. However, my purchase code does not appear in the item. Now it doesn’t appear in my refund request options either. Also, they remove themes from WordPress. These two licenses need to be refunded

This is our website

Sorry to hear you’re having difficulties with the refund process. Please get in touch with Envato Market Help and Support (link) - they’ll be able to assist you with this. Cheers! :slight_smile:

hi what was the status?

hi, when we get the refund status?