record of invoice

I’ve spent way too much time trying to get a copy of an invoice for recent credit card charge. I have followed the directions indicated through the help centre, but they did not bring up invoice information. I needed to resort to submitting an inquiry through the help centre and am informed it may take 8 days. I have navigated every possible direction within the Envato network of sites to no avail. Should it be so difficult and consume so much time and energy for such a simple and basic business requirement?

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