Payoneer submit

Envato Authors Author Hangout
1

If someone have this note from payoneer, let me know, thanks , I’m not sure what to send them

"Additional information required

Correspondence with your payer
What we need
Email correspondence or a chat transcript with your payer that contains a

description of the goods or services you provided and an indication that your payer

has received the goods/services

Tips to make sure your document will be approved

Make sure the document contains:

Your full name
Your payer’s full name
Contact details of both you and your payer (either phone number or email address)
Make sure the document is:

A clear, high-resolution photo or scan of the original document
Uncropped and showing the full correspondence with the payer

DRAG YOUR FILES HERE OR BROWSE
Supported file types: JPG, PNG, GIF, TIFF, PDF
The file size can be up to 20MB
SUBMIT"

2

Contact both envato and payoneer chat. And make payoneer understand that you are author of envato.

3

Thanks but I don’t have “chat” with envato :slight_smile:

1 Like
4

Yes. We are author of envato. We have no work contract or chat with envato. Kindly contact with envato, problaly they will provide some form that you can show in payoneer.

5

In most cases, a screenshot from your Envato account was enough before but apparently some cases, they didn’t accept it. You can search the forum for the details or contact @Payoneer team ( they are a bit slow to respond )

Envato is not going to provide any documents, you need to solve it with Payoneer.

1 Like
6

What about the payment confirmation email you get from Envato? It has your full name, and company name, as well as their e-mail at the top.

7

I will try, thanks

8

Were you able to resolve this issue? Give us an update.

9

didn’t send them anything, this month my money is on payoneer - for now same as usual