@addelise Disappointingly you don’t get support for envato elements items… https://help.elements.envato.com/hc/en-us/articles/360000629166-Item-Support-on-Envato-Elements
Generally i don’t mind for graphics etc. but I find this hard to take when a theme doesn’t actually work. This particular theme hasn’t been updated since 2016 and i don’t think that the one on elements is even the latest.
Authors should have to keep the themes on elements up-to-date - even if the response time is longer we should still get theme support.
One of the issue i have is CTA shortcode buttons don’t work. Why should i have to swap out my theme just because a supplied shortcode doesn’t work!? Angry is an understatement