My sales count suddenly decreased

Hi, i am selling products on codecanyon. On last two days my sales decreased to 38 from 40 also my earnings too. what is this? they already received my products and using those also. I am seeing some sales reversal invoice on statements! what is going on? please inform me.

Check for reversals, refunds or other such adjustments on your statement page.

yes, i checked those. i found sales reversal on statements but no refund request. My question is , why this is happening after received the product by customer? they are already using those ! and i am not paid for that ! is it not strange?

Here you go…

Welcome to us

Leave you comment in this topic. Envato must see what happen! Because REVERSALS to much in last time!

ok… i will