Logo won't change from Craftis logo to mine

Envato Customers Web and Code
1

Hi all,
I am using Craftis Wood theme from Theme forest. I cannot get the Craftis logo on top left of Header to change to mine.
I have done everything I could find online, no joy. I have cleared cache etc?
Thanks,
Guy

2
3

That answer is about as useful as udders on a bull.
I contacted ThemeRex, no response…

4

Envato forums are for general purposes but not for item support.
Item support is being provided by its own author, no one would be providing support for other’s author work for free as it’s considered as “work”

5

Here’s a step-by-step guide to help you out:

  1. Access Theme Options: Log in to your WordPress dashboard and navigate to “Appearance” > “Customize”.
  2. Locate Header Settings: In the Customizer, look for options related to header settings. This may vary depending on the specific customization options provided by the Craftis Wood theme.
  3. Upload Your Logo: Within the header settings, there should be an option to upload or change the logo. Click on it to upload your own logo image from your computer.
  4. Adjust Logo Size: After uploading your logo, you may have the option to adjust its size or alignment to fit the header properly. Make any necessary adjustments until you’re satisfied with how the logo looks.
  5. Save Changes: Once you’ve uploaded your logo and made any adjustments, be sure to save your changes.
  6. Clear Cache: After saving, clear any cache on your website and refresh the front end to see the updated logo.
6

Thanks, already did all of that. All logo’s change except for the Header one top left…

7

I paid for this theme via Envato and paid for 12 months of support…

8

You can request a refund for the support that you have paid. The first 6 months comes with the theme, you could ask refund for the second 6 month period

9

Have you checked the theme documentation? You can get help there!

10

Yes I did…

11

I think you will get help here:
http://craftis.themerex.net/doc/#customizer_settings_logo

Note: Don’t forget to Uncheck:
Use Site Name as Logo

and finally must have to save the changes and publish.

12

Thanks but I have followed those instructions, saved / published, that particular logo does not update. All other logos update, not that one. Always defaults back to logo-white.png

13

It’s really surprising. Please contact @ThemeREX they will help you.

14

Hi there!
we have a support ticket from you. And it was already replied.
It looks like there was a cache issue. Here is the link to your support ticket Support Desk
Please reply in your ticket.
Thank you in advance.