Locked Out User Account

Envato Customers Purchases and Subscriptions
1

We have been locked out of our account for 2 months now and would like to get this resolved! We had a client dispute a purchase, which they now understood where it came from.

What are the steps we need to take to get the account unlocked now.

Thanks,

2

Hello!

Sorry to hear you’re having troubles with your account. Please open a Help Ticket or see this detailed thread on what may be happening.

Thanks!

3 Likes