I’ve been a customer for a decade and have always enjoyed making my graphics, website, audio and video purchases from Envato. However I was surprised to see that Envato credits were no longer a feature. I now have to buy each product on demand and I have to pay a paypal or a visa/mc surcharge for each purchase.
Previously I would put in a $50 deposit and then continue to spend that until that ran out. I was only charged the surcharge when I made initial deposit. However now I pay a $1 or $2 extra on each purchase which does add up if you make many regular purchases as I did. I definitely will now curtail my purchasing here. Not sure what was the reasoning behind this move.
If you have further inquiries about this please get in touch with Envato Help and Support. They are the only ones that can assist you with payment related issues.
I’m going to lock this thread as they have the tendency of coming back to life years after they’ve been discussed. Please get in touch with Envato Support for more details.