Hi All,
A couple of updates to close things out for the day:
- Re: 6 months support for buyers that purchased a supported item before September 1st; We’re currently running a script to grant applicable buyers 6 months support. This will take some time due to the large number of purchases that need to be updated but we have started with the most recent purchases first and will be working back from then.
- Re: confusion about updates being tied to support; we have made some changes to the purchase panel and ‘what is item support’ modal and we’ll be monitoring the situation over the next few days.
Thanks again to everyone for their feedback, questions and GIFs 
- I’ll be back online tomorrow to answer any remaining/new questions.