Item Support Policy and Functionality Launched

Envato Announcements
126

I am buyer on Envato and I want to tell You what I (as buyer) think about it.

  1. All we know that on Envato we have sellers which give great support (also with extra modifications) and sellers which give very poor support (long reply, poor help). Both gives the same money for support… - not fair.

  2. I know that a lot of sellers will help me also after 6 months. All depends on seller but most of them are professional and they know that happy client is the best advert. And I also know, that a lot of seller will give very poor support for 6 months. Conclusion? This term 6 months is unnecessary because it didn’t change relations between buyer-seller.

  3. Of course this change confuses buyers, especially when they didn’t know English so good. Envato should be much simple as it is possible. Today there is a lot of questions about licenses, now it will be also with support.

  4. Personally I think that Envato has got a lot of bigger problems (and necessary changes) than support policy. Where are “multi-licenses”? It is stupid when I want to use theme on 3 sites and I must buy 3 times the same template. You lost clients, because other sites gives multilicense option (for example +50% price and 5 sites).

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