I can't access support for my Master Slider Pro plugin

I’m trying to access my support for the plugin I purchased Master Slider Pro and to do so I have to link the Envato account. This doesn’t let me do it since I get a tab where you press the buttons and it doesn’t work on the Averta website. Another option is to enter the purchase code, I enter it and it tells me that it is already used but I have not used it therefore I cannot ask them for support. Additionally, the Master Slider Prop plugin gives me incompatibility with Elementor and makes elements not visible. can anybody help me?

If you’re not looking for paid support, it’s more likely noone would be willing to “help” you here as it’s an actual job description.

You need to try harder to contact the item authors for the support or find another item.

Hi @luciagutierrez27,

You can get in touch with the Item author by posting comments going through the Item Comments page.

Or send them a direct email going through the author profile page in Envato market, there you will find a contact form.