I don’t have access to the server where the Jupiter X theme was originally installed and I now need to reinstall it. I’ve got the purchase code but WP is telling me that the license is active somewhere else so I need to deactivate it.
—> where do I go on Envato in order to do that. It’s easy to find on Elementor for example, but not on Envato. I’ve contacted the staff and they send me to the authors – however I don’t have an account with them to ask the question and you need to buy in order to create an account.
WP also says I can add an API key. But I can’t fond that info anywhere either.
for solving purchase code or item license issue will need to get support from the item author. They (author) are the right team to help. you can contact item author through item comments page or author profile page or best option is through item support page.
How to contact an author to get support or for any technical query: