Got charged but cant download purchase

I tried to purchase an extended license. It would not accept my credit card (visa) so then I tried Paypal. That worked however. We when we finally got the confirmation of purchase I click the download and I get the following error message:
: “As a security precaution you need to confirm ownership of your PayPal account to access
Envato Market.
We’ve sent an email to dxxxx@xxxxxxxx.com which contains a link to re-enable your account.”

After about 30 minutes we finally got a text message but not an email. We confirmed it via text and I still can not get to my download my purchase.

Can someone please get this to work before I have to ask for a refund from PayPal?

Oh and BTW I can no longer log into my account even though I went through the process of resetting my password and verifying my username. to https://themeforest.net/ or https://account.envato.com/sign_in. So luckily I am logged in on a different computer so I can create this message on the forums but it wont be for long.

Ive wasted 2 hours just trying to purchase a product from this site.

Hello. Please open a Help ticket at the Envato Help & Support Center if you haven’t done so already. Our Help team will be happy to check into it for you. Thanks!