I recently encountered a strange customer issue. They requested a refund, which I declined following market refund policy. And the customer started to write a NEGATIVE FAKE REVIEW and submitted another refund request to pressure me. The main issue is that the fake review is displayed directly on the public item page until I contacted the marketplace author support team to have it removed. It takes always 2 days to receive a response from the author support team, during which time the fake review remains on the item page, and authors lose potential purchasers for at least 2 days. (This is lot for us)
As authors, we require some moderation options for reviews, or alternatively, the marketplace could implement a delay (few days) in displaying item reviews on the item page. I believe reviews don’t necessarily need to be shown instantly.
Good suggestions so far. The review will get remove but it does have to go through the Support team and they will typically get to it as quickly as possible.
My personal opinion:
As an author or seller I think it’s a not a good idea. no marketplace or review website do this. many websites has Comments review system to get approve the comment but for review/rating it’s always instant.
