Moreover, they keep hiding my complaints.
I went onto Envato to buy a template for a website. While I was purchasing the template for $18, a button came up saying that I could ‘upgrade’ to unlimited downloads for $29 per month. I purchased the upgrade and looked for my template. I did not see it and thought there was a technical error.
I then downloaded a few items to see if it was working at all. At this point, I discovered that the item I wanted to buy was not part of the unlimited downloads per month and emailed envato. I asked for a refund of my $29 as it was completely useless. Richard Girling refuse to refund me for my $29.
Has anyone else had a similar experience? If so, we could launch a class action lawsuit against them.