Envato keep charging my card when I never agreed to the service


Moreover, they keep hiding my complaints.

I went onto Envato to buy a template for a website. While I was purchasing the template for $18, a button came up saying that I could ‘upgrade’ to unlimited downloads for $29 per month. I purchased the upgrade and looked for my template. I did not see it and thought there was a technical error.

I then downloaded a few items to see if it was working at all. At this point, I discovered that the item I wanted to buy was not part of the unlimited downloads per month and emailed envato. I asked for a refund of my $29 as it was completely useless. Richard Girling refuse to refund me for my $29.

Has anyone else had a similar experience? If so, we could launch a class action lawsuit against them.


If you have not already done so, then you need to cancel your subscription to envato elements or it will continue to run and charge you. Here’s how: https://help.elements.envato.com/hc/en-us/articles/220734788-Cancelling-Your-Subscription

Regarding not receiving a refund, the only people who can help with this would be Envato Help & Support Center although it does sound like they have taken a decision on this.

Unfortunately this is not a matter for the forums as no one outside support will be able to help you.