Elements earnings not received (Paypal)

Envato Authors Elements Authors
1

I did not receive the Elements earnings on PayPal. I have same payment details for Market And Elements and didn’t change them a lot of years. Market payment is ok, but Elements is missing. Support ticket 2559875.

2

Is there any authorities to check on this?

3

Please Tag @BenLeong

4

@BenLeong can you look