Bought new theme and seller not responding need help

Hi there,
I bought from infinit and theme not installed properly even not import demo data. 5 days ago i have send support ticket and seller not respond. so guide me what i can do. I bought theme $99.


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Hey there mate. When you purchase a file from the marketplaces you get 6 months included support with your purchase. If the author is failing to respond or provide the support you’re entitled to you are eligible for a refund and can send a request to the author using this:

If the author rejects your refund request, you can dispute this in the refund window you open and Envato will step in and assist.


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Thanks for your reply. I have made refund request, lets see what happen.

Glad to help! You can discuss more with the author in your refund request or dispute with Envato in case of a rejection. If the author indeed is not providing the support you are entitled to, they will assist.

Stay safe! Cheers!