Bad account selected for annual subscription


I just subscribed to an annual subscription but I was connected to the wrong account, my different projects are on my second account.

In addition, the account with the subscription is my personal account while I wanted to add it to my professional account.

To summarize, is it possible to transfer my subscription to another account (email address) if this is not possible, is it possible to get a refund for taking the subscription on the right account?

Thank you very much, I look forward to your response.

The account with which I send you this message is the account on which I would have liked to add the subscription.

Please contact Elements Support . Elements Support Team will be happy to help.


Done !
Now iā€™m waiting for an answer.
Thanks you

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