Avas - Elementor WordPress Theme - Support not working

I am trying to deregister a domain from an Avas - Elementor WordPress Theme License from a domain that I do not own anymore. I am trying to submit a ticket as it says in the theme support page and there is an ERROR code that says there is a bad request. There is not support available.

Is there anything I need to do on my end?

Author is responding quite quickly to item comments so you could try there

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