Access Denied - Infuriating Envato

I logged in to an Envato site and was blocked with this message:

*Verify it’s you official site

Your sign in attempt seems a little bit different than usual. This may have been because you are signing in from a new location or from a different device. Just to make sure it’s really you, we’ve sent you an email with a passcode to enter. Don’t worry, it’s super easy! *link

click here


No email arrived and I’ve been exchanging emails with their Helpdesk for three days. Any tips on breaking through?

open a support ticket from here
hope your problem will solved soon.

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