ZiscoERP author didnot provide updates until i renew the support

Dears
ZiscoERP author didnot provide updates until i renew the support
i think this is against codecanyon policy
according to this link

“All the items you buy are quality checked by Envato. Any future update made available by the author is included with every purchase.”
if you checked comments and search for word “update” you will find many users complaints about this point

thanks in advance

Are you talking custom updates just for you? That would be outside the regular terms for support. However, regular general updates to keep the theme compatible with updates to WordPress are part of ongoing theme maintenance.

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No sir I did not talk about custom updates
those updates I was talking about is a general updates

Hey there @aligaaly

Renewing the support doesn’t have anything in common with the item updates. The sentence you’ve mentioned in your first post: “Any future update made available by the author is included with every purchase.” means that you can download or update to the latest version without any additional cost.

Is it maybe a coincidence that the author has updated the product right after you have renewed the support? It can be. But that update is available for everyone who has purchased the item, not just yourself :thinking:

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