Our District YouTube Channel is being claimed by a 3rd Party called “HAAWKS” and we can’t figure out why. While we don’t plan on making money, we feel like this is a mistake as we have proper license needed. I thought Envato wouldn’t give us this problem? Where is customer support? Our Teacher of the Year premiere was copyrighted and makes no sense at all. Only about 1,000 people viewed the stream in total. Do I need a better license? I thought one license covers all?
Your license is the tool to lift the copyright claim. You can either dispute the claim with your license or go the the Haawk claim lifting form and provide your license info there.