Your request account locked out help Capcha is broken, and I cannot complete the form

Hi Envato staff

My account’s login email address is (hidden).
But for some reason that’s not able to receive emails. I’ve just purchased a FCPx plugin and I cannot receive it by email, I tried to go to the download section, but it says that because I’m unconfirmed, that I cannot download it. Can you please refund me? So I can make a new working account & buy it again?

If you can, please write me on this user’s email address.

Thank you, Joyce

Also, since the only means of contacting you is broken, I’ll proceed w/ calling credit card company for refund if you’re unable to help me in a timely manner.

Hi. Contact with Envato Support here for getting help: