XYZ does not support this item?

tips-and-tricks

#1

How do you turn this on/off on the item description page? I see everyone seems to say they don’t support their item(s) above the price/buy now button

See Image <–


Item support option bug
#2

Hey

Check your profile settings under support

There is also an option to have different support options per item. Click edit item and change it in there

Good luck!


#3

Yeah I checked that. Above my comments page it says I support the item, but in the image linked above says I don’t.

Seems like everyone’s items say they don’t, even yours even though your comments page says you do support the item.


#5

me too, I setup support in profile settings and all items. But the page still show “… does not support this item” :frowning:


#6

We got the same issue. It seems like a bug from Envato Dev Team. It will low down the confidence from buyer to buy the item.

Btw, how to request a reply or attention on this topic from Envato staff, everyone?


#7

Same problem. Envato support team: Please check this issue urgently, it affects the purchase when customer see we does not support for item.


#8

@KingDog @scottwills ANy one fix the issue.

We dont provide Support :smiley:


#9

Same here.


#10

Yea, this should be fix soon :confused:


#11

Yup! Same here.


#12

I got same problem. Hope this will be solved soon.


#14

Same here, it seems bug and will be fixed soon.


#15

Same bug here


#16

Same here, cannot login to themeforest as well. :rage: :rage: :rage:


#17

Seriously guys… It’s 2nd time


#18

Same here. Just had a tweet to EnvatoHelp. It’s pathetic.


#19

Please fix this ASAP. Users will never buy our items if it’s not fixed :confused:


#20

Hi Everyone,

Briany here from the Envato Help Team, wanting to let you know that we’re looking into this now.

Cheers


#21

Same here … would love to see more quality assurance & testing before releasing new dev addons

all buyers will become professional runners from our item pages when seeing there’s no support


#22

Same here! This is not acceptable. Don’t you look what you change after you make updates???