Envato has been suspended Codevz account and XTRA WordPress Theme. Why Envato refuse buyers refund requests after a week when there are a lot of reasons for the refund as below:
- Item doesn’t work as describes
- Item doesn’t work the way it should
- Demo Importer is not working
- Theme has bug latest version downloaded from ThemeForest
- Support not work with Envato purchase code
- Premium Plugins does not install
- Theme activation is not working
- Theme and Plugin updates are not available
XTRA theme was $19 and it means $13 of item sales was for Envato marketplace and the author only received $6 of each sale, So Envato must be held accountable and answer refund requests and tickets faster, Buyer can’t wait for you anymore.
PS. As I know, when Envato suspended Codevz account, there was $10,000 in Codevz account which they said to me in their support site, So Envato should accept buyer refunds because Envato has been suspended enough money from Codevz.