XTRA WordPress Theme

themeforest
#1

Hi,

Envato has been suspended Codevz account and XTRA WordPress Theme. Why Envato refuse buyers refund requests after a week when there are a lot of reasons for the refund as below:

  • Item doesn’t work as describes
  • Item doesn’t work the way it should
  • Demo Importer is not working
  • Theme has bug latest version downloaded from ThemeForest
  • Support not work with Envato purchase code
  • Premium Plugins does not install
  • Theme activation is not working
  • Theme and Plugin updates are not available

XTRA theme was $19 and it means $13 of item sales was for Envato marketplace and the author only received $6 of each sale, So Envato must be held accountable and answer refund requests and tickets faster, Buyer can’t wait for you anymore.

PS. As I know, when Envato suspended Codevz account, there was $10,000 in Codevz account which they said to me in their support site, So Envato should accept buyer refunds because Envato has been suspended enough money from Codevz.

Regards

#2

No one on the forums will be able to help with this, nor has details for the account being disabled.

You need to contact support https://help.market.envato.com/hc/en-us/requests/new, although just for clarity, while if your purchase was very recent then they may make exceptions, the T&Cs that we all agree to when buying items are clear that Envato cannot guarantee the lifespan or availability of any item. https://themeforest.net/legal/market

#3

Support do not answer after 6 days. I know about rules, but when the item does not work as described, What should we do?!

#4

How old is the purchase? Did you submit a ticket or a refund request? https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-

Unfortunately only support can help you resolve the issue - I’m sure they will reply ASAP

#5

Envato does not reply to refund requests and left me waiting for weeks now.
I shall never buy nothing from here any more. I feel cheated by Envato.

#6

@charlie4282 stop defending Envato with empty answers.
I bought over 150 dollars in the last two months, and there are 3 purchases of Xtra theme. Packaging does not answer my requests!
I was hooked when I trusted this company!

#7

Absolutely agree. The nonexistent attention to the client is not justified with any contract.

I bought the Xtra theme just a few months ago. I have sent several emails to ENVATO, from the web as via email.

I’ve been more than 10 days without having any kind of response from envato.

I have not had a single answer. None, 0

Don’t doubt that it is the last time I will buy something here and I will take care that anyone who knows and considers buying something here does not do it.

Best.

#9

Wow …
It turned out that I was not the only one who was harmed. I also bought Xtra Theme and cannot be used because the update link and the help service are not available. Already two weeks ago I submitted a refund request, but there was no response from Envato. Only automatic answers from the system that I received.

And I’m not a new customer at Envato. I’ve bought a lot of products at Envato.

If Envato is professional and responsible, what solution is given for this?