xstore license doesn't work


I tried to enable my xstore license key but it isn’t working because I did activate it in a dev environment a while ago. I did delete the wordpress website from the dev environment but it is still not working. I don’t have any support anymore I don’t know what to do the license seems useless now and I can’t use it anymore.


Hi @jorzwa,

To use purchase code (license) again which already used for any website (mean theme license already registered) you have to unregister/deactivate the theme license from the old domain/website (in your case dev environment). you can not use the same purchase code (license) for more than 1 website.

If you don’t have access of old website wp-admin where the theme registered/activated then you have to contact theme author and request them to unregister/deactivate the theme license from the dev environment. The theme author will be happy to assist you within their scope.