Wow, my statement shows me the sales of another author!

celebrations

#1

As a looked at my statementer 5 minutes ago, it showed me the sales of another author, also his withdrawl. But the list of the sold items is mine. That’s strange. What should I do?


AudioJungle Sales Monitor
#2

Same problem here.I am richer :stuck_out_tongue:


#3

Same here. What a shame, Envato can never get anything done right.


#4

I’m richer too. This is the statement of a top selling author. And who has my statement?


#5

Same problem here as well.


#6

I think this is not envato related. This problem is related with the Dashboard Plus extension for chrome


#7

yeh I guess so…it might be an API issue or something ?


#8

Could it be that the same error lead to hard rejecting songs that belonged to other author? Because just yesterday a song of mine was rejected and it was a very good production (beside the fact that I haven’t been rejected in a long time).
I’m not joking this is a serious question.


#9

That’s a bit of a stretch of the imagination… that your item may have been rejected due to another authors earnings showing up in your statement.


#10

What a shame! Envato, how about my privacy?
Possible reason: Problem with envato API


#11

Can you send me a screenshot?


#12

Here you go Dave http://hogash.d.pr/1lssP . Happens here too.

Edit: you need it without the censors?


#13

Hi guys,

here is the same, on both Dashboard+ and Envastats i have the information of another author


#14

So it seems to be an API problem. I guess we’ll just wait as it’ll be fixed right away.


#15

It’s interesting for sure. Staff are aware and a fix should be out asap.

Hey from the statement page (since I cannot re-produce the issue) can you please also try downloading the CSV statement (bottom of page) and see if the incorrect details are in there too?


#16

Same here. My statement shows the sales of @aron66. Sorry, man. :wink:


#17

Oh, and when I clicked on August, I saw statement of another guy. That is really BIG issue!


#18

It seems that the details are correct in the CSV statement.


#19

Yep I’m seeing correct CSV statement information too. And I believe Dashboard+ uses the CSV statement, not the API. Other plugins like Envastats must use the API to collect data that is why they are seeing incorrect values.


#20

Hi dtbaker,
I’ve downloaded the csv and it looks correct, but Dashboard+ shows me data of another author, same as Envastats.

Cheers