Wordpress Theme Author Support Challenges

I bought the Brixton them from @gljivec on January 2nd, 2023. It has an issue with one of the plugins that no longer is supported. I reached out initially to envato customer service and was redirected to the author’s page. I have used the contact form on the author’s page 3 times asking for help regarding the non-supported plugin and I have received no response. Does anyone have any feedback about additional ways to contact the seller?

How to contact an author to get support or for any technical query:


The item you have purchased seems out-dated and may not compatible with the 6+ WordPress.
If you want to use the item, you will need to downgrade the WordPress. If you want to use the item with the latest version, assuming that the theme hasn’t been updated since 2020, the author won’t be providing any help but I can offer some paid service to fix your problem.

If any of these suggestions doesn’t work for you, you can request refund from the author.