WordPress Rhythm no response on support

My client bought Rhythm WordPress, after import demo, have issues from theme, you can see only shortcode not design all plugins are enabled… I open support ticket and still no response for 2-3 days.

I saw are people that didn’t receive support more then 20 days.

You can ask refund if you don’t prefer to keep the theme or if you’re interested in I can offer paid support to fix the problem