Withdrawal request via SWIFT rejected

I tried to drag my money more than once and every time the request is rejected … What is the solution and why refuses?

You should contact support to figure out what’s wrong.

https://help.market.envato.com/hc/en-us/requests/new

how i can contact them ?

At this link. :slight_smile:

I understand you, but they did not respond

How long have you waited for a response? Right now they have a large amount of queries to deal with so they can take up to a week (rarely longer) to respond.

thank you for help