Why there's no info that support has expired on the comment form?

This is how the form looks like for buyers with support:

image

and this is how the form looks like for buyers with expired support:

image

Do you see any difference? Me neither.

How should buyers know that their support has expired?

I’m really upset with the things you provide for 30% you take :rage:

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They can see this info in the right panel:
http://awesomescreenshot.com/0325opz80d

And I guess a buyer who is close to the expiring period will click anyway on the support forum link, instead of leaving a comment…I don’t know…

Two days ago I had a support request from a buyer, in my email was clearly stated that his support has expired, but I wasn’t able to find a nice way of telling him to renew his support package. So I helped him anyway. But I agree with you, they should see this info in the comment form.

No, I have several comments of buyers each day. They use the most easiest way to get feedback.

I think guys @ Envato just haven’t thought about this yet. Would be a good UX addition :smiley:

The Same way, Support Tab also should not have the link to the Support Site or Contact Form, Instead, there should be Support Expired Warning.

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